This is Incense Australia:
We have been importing and selling Indian incense in Australia since September
2000. We supply only the best quality Indian incense and handicraft at a
price that will save you up to 50% on regular store prices. We specialise
in supplying products of unsurpassed quality from internationally known
and respected Indian manufacturers such as B. V. Aswathiah & Bros. (Nandi
brand), Hem Corporation (Hem brand), Padmini (Spiritual Guide etc), Shrinivas
Sugandhalaya (Nag Champa), Krishan Products and Sital of India. All prices are subject to GST unless purchased outside of Australia.
Our Mission:
Incense Australia is focused on customer service and satisfaction, which
is our main goal. We want you to have an easy and trouble free experience
shopping with us on-line. A customer service representative is available
to answer any questions you may have about products or orders. Please
e-mail us on info@incenseaustralia.com.au
and we will get back to you within 24 hours or you can telephone us during
business hours (Australian E.S.T.) on +61 2 6655 2920.
Security:
If you have any doubts about the security of shopping on-line, Incense
Australia’s website is hosted by OzeWebHost who use the most technically
advanced secure server software. Your transaction details are handled
with industry standard SSL encryption. When you enter your credit card
number into the order form, it is transmitted across the internet in an
encrypted (scrambled) form. No information is stored on the web server
or on the Incense Australia computers - it is deleted as soon as the order
is completed. Using your credit card on-line has proven to be at as safe
as, or safer than shopping at a regular store.
Feedback:
Your feedback is important to us and we will welcome any suggestions from
you as to how we may be able to improve our service or our product range
to help us serve you better. Please e-mail any suggestions to info@incenseaustralia.com.au
Payment
Facilities:
Incense Australia will accept payment by Mastercard and Visa.
We will also accept direct deposit purchases. Our banking details are:
Westpac Bank Australia. Account: Incense Australia, BSB: 032 586, A/c:20-4532.
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Please fax us your order along with a copy of the deposit slip to expedite the processing of your order. You can e-mail your order but we will need to have the bank deposit confirmation before your order can be processed. We
will also accept your personal or business cheque but allowance must be
made for normal bank clearance procedure, which could delay despatch of
your goods by several days. Mail orders should be posted to: Incense Australia,
P.O. Box 113, Bellingen 2454, Australia.
Postage:
Incense Australia uses Australia Post. All deliveries are automatically calculated using standard parcel post rates. Deliveries to all destinations
outside Australia are calculated using Australia Post current schedule
of charges and will be shown on your invoice. We use Australia Post exclusively
- they are always reliable and offer speedy delivery to most destinations.
Insurance:
Australia Post provides a very reliable delivery service within Australia,
however, if you are ordering goods for delivery outside of Australia,
you are strongly advised to insure your goods against loss in transit.
Insurance is currently AU$7.00 for shipments up to AU$500.00. Incense
Australia will not be responsible for any goods ordered and not received,
both within Australia and overseas. We will provide you with the shipping
and Customs documentation and request Australia Post investigate any claim
made but cannot be held responsible for goods lost in transit. Goods posted
but not received within Australia may be subject to a claim for compensation
at the discretion of Australia Post.
Return Policy:
Our products come with a 100% unconditional guarantee. Our confidence
in the high quality of our incense products enables us to offer this guarantee
which has been in place since 2000. Your satisfaction with the items we
sell is 100% guaranteed. If you are dissatisfied for any reason, return
the item in undamaged condition for a full refund. We will accept one
open packet of each fragrance, the rest should be in "as new"
condition. Buyer will be reimbursed for shipping cost.
Damaged
or Defective Products:
We take extreme care in shipping your incense products. In the event you
ever happen to receive a defective or damaged product, we will replace
it free of charge as soon as you ship back the defective item. Shipping
of the replacement item is at no cost to you.
Thank you for visiting Incense Australia.
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