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Privacy Policy

Your privacy is very important to us. This Policy explains how incenseaustralia.com.au collects, uses, and discloses your information when you visit or make a purchase from the Site.


Information about your device, interaction with the Site, and information necessary to process your purchases, are collected. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information
  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, tags, or pixels.
  • Disclosure for a business purpose: shared securely with our website host SuttonNet, and the payment processor chosen by you.

Order Information
  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, and to communicate with you.

Customer Support Information
  • Examples of Personal Information collected: we will only collect the information that is necessary to support you, according to the nature of your enquiry or request; and to provide customer support.
Behavioural Advertising
Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order.

Selling Personal Information

Under no circumstance do we share, sell or distribute your Personal information to any third party for any purpose whatsoever.


We may use a number of different cookies, including functional, performance and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


If you require any more information or have any questions about our privacy policy, please feel free to contact us.

Last updated: 20 September 2021