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About Incense Australia

We are an Australian business selling high quality, fresh Indian incense varieties and incense accessories online.

We have been supplying the best quality Indian incense in Australia since 1998, specialising in quality products made using all-natural plant materials from internationally known and respected manufacturers. Most of our range is hand-made, Fair Trade and organic. We have a strong following of loyal and regular customers all around Australia.

We Serve You

tall_brass_holder.pngCustomer service and satisfaction are our priority, with an easy and trouble-free experience. If you have any questions about an order or any of our products, please email Alanna at info@incenseaustralia.com.au and we will get back to you as soon as possible.

Security

Incense Australia's website is built and hosted by SuttonNet using up-to-date secure software. Your transaction details are handled with industry standard SSL/TLS encryption. Credit card details are never downloaded to or stored on Incense Australia's computers.

Payment Options

Incense Australia will accept payment by debit or credit card through the PayPal facility, or by Direct Bank Transfer. If you choose the Bank Transfer option when ordering, our account details are given on your invoice.

Shipping

All orders are dispatched from Monday to Thursday. Orders can be sent within Australia or internationally.

  • Orders are sent using Australia Post or Aramex and charges are calculated at checkout.
  • All orders are automatically covered by insurance up to the value of $100. If you require additional insurance, this is available at check out.
  • Express post is available at check out.
  • All orders are subject to the carrier's delivery schedule.
  • International Orders are sent with Australia Post and charges are calculated at checkout, with additional options for insurance.
Return/Refund Policy
  • All purchases made at incenseaustralia.com.au are subject to Australian Consumer Law.
  • An exchange is offered for incorrectly sent goods. A refund or exchange is offered if goods are not as described.
  • Goods are dispatched in good order. If they are damaged in transit, they are subject to consumer laws and a claim can be made against the carrier.

If any problem does happen, please provide a photo and email us at info@incenseaustralia.com.au for assistance.

Our postal address is;
Incense Australia
Worimi
PO Box 445
Raymond Terrace NSW 2324

Thank you for shopping with Incense Australia!