About Incense Australia

Incense Australia
We have been supplying the best quality Indian incense in Australia since 2000 at prices that offer excellent savings. We specialise in products of unsurpassed quality made using all natural plant materials from internationally known and respected Indian, Tibetan and Thai manufacturers. We also supply the very popular hex pack varieties.

GST
For Australian customers - our listed prices include GST which is itemised separately on your tax invoice.
For international customers - the GST (goods and services tax) is removed when items are added to your shopping cart.

Our Mission
Customer service and satisfaction are a priority and we want you to have an easy and trouble free experience shopping with us on-line. If you have any questions about an order or our any of our products please e-mail us at info@incenseaustralia.com.au and we will get back to you within 24 hours or you can telephone us during business hours (Australian E.S.T.) on 02 6772 9106

Security
Incense Australia's web site is hosted by Suttonnet who use the most up to date secure server software. Your transaction details are handled with industry standard SSL encryption. Your credit card details are never downloaded or stored on our computers.

Payment Options
Incense Australia will accept payment by PayPal, Mastercard, Visa or Direct Bank Transfer. You will be given our banking details if you select Bank Transfer as your preferred payment option on your order. You can also pay over the phone with your credit card if you wish.
For Australian customers the GST is itemised when items are placed in your shopping cart.

Postage
Orders are dispatched Tuesday to Saturday after receipt of payment. We use Australia Post or a courier service for deliveries within Australia. Rates are automatically calculated using standard parcel rates for items over 500gms and for items uner 500gm there is a minimum postage/handling amount of $9.95. Deliveries to all destinations outside Australia are calculated using Australia Post current schedule of charges and will be shown on your invoice.

Insurance
Insured post is available in the shopping cart. Goods posted but not received within Australia may be subject to a claim for compensation at the discretion of Australia Post.
If you are ordering goods for delivery outside Australia you are strongly advised to insure your goods against loss in transit. In the event of an uninsured loss we will provide you with the shipping and Customs documentation and request Australia Post investigate any claim made but cannot be held responsible for goods lost in transit.
Incense Australia will not be responsible for any uninsured goods ordered and not received, both within Australia and overseas.

Return Policy
Our products come with a 100% unconditional guarantee. Our confidence in the high quality of our incense products enables us to offer this guarantee which has been in place since 2000. Your satisfaction with the items we sell is 100% guaranteed. If you are dissatisfied for any reason, return the item in undamaged condition for a full refund.

Damaged or Defective Products
We take extreme care in shipping your incense products. In the event you ever happen to receive a defective or damaged product, we will replace it free of charge as soon as you ship back the defective item. Shipping of the replacement item is at no cost to you.

Feedback
Your feedback is valuable to us and we will welcome any suggestions from you as to how we may be able to improve our service or our product range. Please e-mail to info@incenseaustralia.com.au
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Proudly Australian owned and operated
Your credit card details are never stored on our computers
All transaction details are handled with industry standard SSL encryption
You can order online using Visa, Mastercard, Paypal or Direct Bank Transfer

Postal Address Office & Warehouse Telephone Email
Incense Australia
PO Box 4072
Armidale NSW 2350
Armidale NSW
(02) 67729106
Tue -Sat
During business hours

info@incenseaustralia.com.au