Privacy policy

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from incenseaustralia.com.au (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, timezone, and cookies installed on your device. We also collect information about the pages or products you view, what referred you to the Site, and how you interact with it. We call this "Device Information."

We collect Device Information using cookies (data files placed on your device, often including an anonymous identifier — learn more or opt out at allaboutcookies.org), log files (which track actions on the Site and collect your IP address, browser type, ISP, referring/exit pages, and timestamps), and web beacons, tags, and pixels (electronic files that record how you browse the Site).

When you make or attempt to make a purchase, we also collect your name, billing and shipping address, payment information, email address, and phone number ("Order Information").

"Personal Information" in this policy means both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to fulfil orders (processing payment, arranging shipping, providing invoices and confirmations), to communicate with you, to screen for potential fraud, and — where you've opted in — to send you marketing about our products.

We use Device Information to help screen for fraud and to improve the Site, including generating analytics on how customers browse and interact with it.

Who We Share It With

We share Personal Information with the third parties who help us run the Site and fulfil your order: Shopify, our ecommerce platform (see shopify.com/legal/privacy); Google Analytics, for site analytics (see policies.google.com/privacy, opt out at tools.google.com/dlpage/gaoptout); our payment processor, to process your payment securely; and our courier partners, to deliver your order.

We may also share Personal Information to comply with applicable laws, respond to a lawful request for information, or otherwise protect our rights.

Do Not Track

We do not currently alter our data collection practices in response to a "Do Not Track" browser signal.

Your Rights

We're committed to handling your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You have the right to ask what personal information we hold about you, and to request that it be accessed, corrected, or deleted. To do this, contact us at info@incenseaustralia.com.au.

If you're not satisfied with how we've handled your personal information or a request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you're visiting from outside Australia, your information may be transferred to and processed in Australia and other countries, including the United States and Canada, where our service providers operate.

Data Retention

When you place an order, we keep your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For questions, or to make a complaint or a request about your personal information, contact us at info@incenseaustralia.com.au, or by mail: Ormeau Hills, QLD, Australia.